3.2. ESRS S4. Consumers and end users

• 3.2.1. Strategy
• 3.2.2. Incident, risk and opportunity management
• 3.2.3. Parameters and goals

Current and potential impacts, risks and opportunities

Positive impact

• Greater security in protecting consumer health through the adoption of best practices in food safety.

Risk

• Litigation or provisions for health and safety incidents related to the service provided to customers, as well as the cost of repairing damages arising from these cases.
• Risk of non-compliance with quality standards or a food safety crisis that could lead to lawsuits and reputational damage

Opportunity

• Increased revenue from new business opportunities such as the use of collagen.

Policies and commitments

• Code of Conduct.
• Food Regulation Policy.
• Food Crisis Protocol. Product Recall.
• Quality and Food Safety Management System.

Sustainability goals

• 75% of our production plants have achieved the highest rating, AA, in the Global Food Safety Initiative (GFSI) certification. By 2025, this target will be met, with 85% of plants achieving this rating.

Bodies responsible for oversight

• Board of Directors. Appointments, Remuneration and Sustainability Committee, Audit Committee.
• Executive Sustainability Committee.
• Chief Executive Officer.
• Corporate R&D and TQM department.

Support

• Corporate Department of Regulatory Affairs.
• Customer Service.

3.2.1. Strategy

Casings are an essential element in sausage production, and therefore in the food chain, providing access to protein for millions of consumers. However, most of them go unnoticed by the end consumer, especially in the case of cellulose and fibrous casings, which are usually removed before the product is sold to the end consumer.

Along with casings, Viscofan develops packaging solutions for food products, designed to preserve quality, extend shelf life, and facilitate safe food distribution. These solutions combine technological innovation and regulatory compliance, offering formats tailored to the needs of manufacturers and consumers in an increasingly demanding global market.

Furthermore, thanks to its deep knowledge of collagen, Viscofan has expanded its expertise beyond the food sector to develop innovative solutions in the food and healthcare industries. Collagen, due to its functional properties and biocompatibility, has become a key material for applications ranging from nutritional supplements to advanced medical devices.

Overall, Viscofan manufactures and supplies products and solutions for the food and health markets for increasingly conscious consumers who demand greater transparency regarding the environmental and social impact of products, functional performance, safety, and production traceability throughout the entire value chain.

This trend is supported by government authorities, non-governmental organisations, industry organisations and associations, and consumers through regulation and certification.

This context creates a complex environment of functional and regulatory requirements that demands a comprehensive approach to food quality and safety management.

Our approach begins with the development of products and applications, focused on meeting the expectations of our customers and consumers while complying with quality and food safety regulations. It extends to our production facilities, designed according to international standards, and includes training programs in hygiene and product safety, as well as rigorous control of raw materials, which must meet specifications agreed upon with approved suppliers.

In addition, we have systems for detecting non-conforming materials, protocols for responding to food safety crises, pest and hazardous substance control plans, personal hygiene measures, and specific policies for managing plant visits. All of this guarantees safety and quality at every stage of the process.

Interests and opinions of stakeholders

ESRS 2 SBM-2

Consumers and end users constitute a key group of affected stakeholders for Viscofan, particularly in relation to the health and safety of the products.

To define this approach, Viscofan comprehensively addresses the expectations of its customers and, by extension, consumers, authorities, and associations by providing public commitments (e.g., policies, technical documents, the Code of Conduct, and the Supplier Code of Conduct) in its efforts to continuously improve its offering and proactively comply with the latest requirements. This aligns with the Group's commitment to respecting the human rights of consumers and end users, particularly their right to health and product safety, as set out in the Group's own Code of Conduct.

Appropriate communication channels have been identified and established to ensure open dialogue and to stay informed of their needs and expectations, allowing the identification and analysis of the most relevant aspects.

Specifically, for Viscofan, customer interaction is a highly valuable tool. It allows them to incorporate consumer interests and opinions into the development of their product value proposition, especially regarding protection against risks that may affect health or safety. Of particular note in this process are customer satisfaction surveys and the complaints and claims system.

Viscofan's sales team has a satisfaction assessment system that allows it to directly gather customer feedback by primarily measuring four parameters (product quality, delivery service, economic competitiveness, and technical assistance).

Viscofan also has an integrated complaints and claims system that facilitates dialogue and communication to register, identify, track, and analyze any reports of dissatisfaction with products or services supplied by the Viscofan Group to its customers. This is a cross-functional continuous improvement system in which the departments involved must analyze the cause of the dissatisfaction and contribute corrective actions to be implemented within the organisation to prevent its recurrence. All instances of dissatisfaction are analyzed, allowing for monitoring of both the materials returned as a result of complaints and the compensation provided to customers.

For more information on how Viscofan interacts with its customers and, therefore, indirectly with consumers and end users, please refer to the stakeholder group section of ESRS 1 and 2 - Requirements and general information.

Incidents, risks and opportunities of relative importance and their interaction with the strategy and business model

ESRS 2 SBM-3, ESRS 2 IRO-1

The actual and potential health and safety incidents for consumers are directly related to Viscofan's business model described above in this ESRS.

These incidents underpin the Group's strategic approach and contribute to the continuous adaptation of its business model, guiding product design, production processes, and control systems.

Food quality and safety

Viscofan works to achieve excellence, since the integrity of the products that reach the end consumer depends in part on our packaging and ingredients.

To this end, Viscofan has a food safety system described in detail in section 3.2.2 of this ESRS.

However, we are not exempt from the possibility of a food safety incident, a circumstance that would entail a risk for Viscofan both at a regulatory level due to non-compliance with product quality standards and reputationally.

In this case, we have developed rigorous protocols to manage and mitigate any risk, ensuring a quick and effective response to protect both our clients and end consumers.

Additionally, Viscofan has specific response plans in place to anticipate or mitigate potential future financial impacts.

Compliance with the requirements of ESRS 2 SBM-3 paragraph 48 includes all consumers and/or end users who could be materially affected by a food safety incident; that is, any consumer of a product manufactured with a casing, packaging, or ingredient supplied by Viscofan. This includes those who may be affected by our own operations and value chain, through our products, and through our business relationships. The incident and risk are considered to be related to potential individual cases, as set out in point 10(b) of ESRS S4.

Collagen

Viscofan is committed to transforming its extensive knowledge in the processing, use, and transformation of raw materials, especially collagen, into products and solutions that contribute to improving people's health and well-being. In this regard, the business opportunity for collagen-based products has been identified as particularly important, and resources are being allocated and actions are being carried out within the framework of the strategic plan to realize this opportunity.

Likewise, with regard to collagen-based products, we are considering companies and consumers who can incorporate them into both food and health applications.

The following details the material IROs arising from the impacts and dependencies on our consumers and/or end users through the analysis of relative importance, their classification by category and their description, as well as their interaction with Viscofan's business, strategy and financial planning in accordance with the SBM-3 disclosure requirement of ESRS 2.

Positive impact

Greater security in protecting consumer health through the adoption of best practices in food safety

Viscofan plays a vital role in the global food chain, providing products that enable the safe and efficient processing of meat and other proteins. This commitment to food safety is reflected in the Integrated Food Safety and Quality System, designed to ensure compliance with international standards and applicable regulations in all markets where we operate.

This system encompasses everything from product design and development to manufacturing and distribution, incorporating preventive and corrective controls to avoid any individual food safety crisis incidents.

Additionally, it should be noted that the products supplied by Viscofan are not included in the categories established by ESRS S4 paragraph 10. a).

Risk

Risk of non-compliance with quality standards or a food safety crisis that could lead to lawsuits and reputational damage

Failure to meet quality standards in the production and distribution of products that affect consumer health can damage a company's reputation. Such news can spread rapidly on social media and other communication channels, leading to a loss of trust in the company and a decrease in sales.

Furthermore, in addition to health risks, failure to meet quality standards may lead to legal claims for negligence or damages, potentially resulting in fines from the competent authorities and the obligation to compensate the affected parties.

The definition of a food crisis, as set out in Decision (EU) 2019/300, establishes that the detection of biological, chemical, or physical hazards in food or to humans may pose a risk to health. Therefore, Viscofan applies specific protocols to anticipate and manage situations arising from internal factors, such as accidental or malicious contamination, sabotage, or fires, and external factors, including pandemics, disruptions to essential services, natural disasters, or cyberattacks.

In addition, Viscofan classifies incidents into three levels (emergency, serious and minor), activating procedures proportionate to the impact on food safety and corporate reputation.

In 2025, there were no incidents or risks classified as emergencies or serious incidents for which Viscofan had to activate the food safety crisis management procedure, nor any that led to lawsuits or damage to the reputation of the Viscofan Group.

Opportunity

Increased revenue from new business opportunities such as the use of collagen

Viscofan's expertise in collagen provides a competitive advantage and opens a strategic opportunity to diversify into high value-added sectors. It is worth noting that collagen is a protein with exceptional properties that allows for the creation of innovative solutions beyond the traditional realm of casings.

Viscofan features collagen peptides, recognized for their benefits to joint, bone and skin health; collagen-based texturizers used as functional ingredients in the food industry to improve the structure, juiciness and stability of products; as well as collagen-based satiating ingredients that contribute to appetite control and weight management.

Viscofan has also developed and is researching advanced applications, such as membranes for regenerative medicine, among others.

Within the framework of its current strategic plan, Viscofan has specific product lines, adapted production capacity, a commercial structure, and research and development capabilities that allow it to capitalize on this opportunity. This is further strengthened by its growth strategy through partnerships with third parties and acquisitions of specialized companies, reinforcing Viscofan's position to capture value in the nutrition, health, and food markets.

Due to competitive sensitivity, Viscofan is not disclosing the current or anticipated financial impact of this opportunity in accordance with ESRS 2 – Materiality and Commercial Confidentiality. However, it forms part of some of the growth drivers within the financial objectives set out in the Beat'30 Strategic Plan.

3.2.2. Incident, risk and opportunity management

Policies related to consumers and end users

ESRS S4-1, ESRS 2 MDR-P

Viscofan has a Food Regulation Policy, a Food Crisis Protocol, and the Beat'30 Strategy to manage the relative importance of products for consumers and end users.

Food safety is based on Viscofan's Code of Conduct (see more detailed description in section G1 Business Conduct), which is based on internationally accepted conventions on the defense of human rights, in particular the United Nations Global Compact, the United Nations Standards on the Responsibility of Transnational Corporations in relation to Human Rights, the OECD Guidelines for Multinational Enterprises, and the Tripartite Declaration of Principles concerning Multinational Enterprises and Social Policy.

Viscofan's Code of Conduct is based on respect for human rights and establishes quality, safety, and environmental protection as guiding principles for our products. Specifically regarding quality, it outlines the following:

“Our products do not pose unacceptable risks to life or health because we comply with the technical regulations applicable to the approval and marketing of our products. Quality is an essential component of our brand.”

Based on this, the following policy and protocol have been established.

Food regulation policy

Its objective is to ensure compliance with and adherence to applicable food regulations for the Viscofan Group's activities and products, identifying the necessary channels and procedures for their control, analysis, and monitoring. This internal policy is available on the corporate intranet, and the Corporate Regulatory Affairs Department is responsible for transparent communication regarding applicable food regulations within the Group.

Food regulations govern the manufacture, processing, and marketing of products intended for human consumption. They also apply to products intended to come into contact with food.

It must be complied with by Viscofan Group employees in all companies and is applicable to all activity related to food products, depending on its geographical scope at any given time.

The Corporate Regulatory Affairs Department is responsible for promoting, coordinating and supervising actions aimed at compliance with food regulations throughout the Group, coordinating with the regulatory affairs managers of each of the companies that make up the Group, who are responsible for food regulations in the territory in which said company carries out its activities, in application of the principles and content of this policy.

In compliance with the policy, the Corporate Regulatory Affairs Department and the local Regulatory Affairs officers, considering stakeholders, may contact external experts to obtain their opinion or, where appropriate, to coordinate or confirm their opinion and the interpretation of the applicable regulations in their areas at operation.

Additionally, the policy establishes methods to ensure that any changes in food regulations applicable to Viscofan's activities are brought to light. Among the methods used by the Group is membership in food regulation associations that provide updates on regulations, among others. Of particular note is participation in the following alliances:

• International Committee for Cellulose Film (CIPCEL). Brussels-based organisation that brings together the main producers of products based on regenerated cellulose films.
• Collagen Casing Trade Association (CCTA). An association of the world's leading collagen casing producers that provides a forum for its members to examine legislative developments and actively promote the use of collagen casings.
• AINIA. A food technology center based in Spain that supports the R&D work of its members, mainly in the areas of quality, food safety, sustainability, environment, design and industrial production.
• ANICE. The National Association of the Meat Industry in Spain is the largest meat association in Spain for the advice, representation and defense of the interests of the industry.

Food crisis protocol. Product recall

In accordance with its food safety policy, the Viscofan Group has a general protocol for managing food safety crises. This protocol defines the key elements for ensuring an effective response, establishes guidelines for action in the event of a product recall or re-evaluation, and outlines the development of an appropriate communication plan. It also incorporates the necessary mechanisms for monitoring and reviewing the facts and their causes once an incident has ended, with the aim of preventing its recurrence.

This protocol includes all activities carried out from the moment the food incident is identified until the crisis is declared over.

This is an internal document available on the corporate intranet.

This protocol has been approved by the CEO and the Directors of the departments involved in the event of a food safety crisis and product recall (Commercial, Financial, Operations, R&D and Quality, Legal, Investor Relations, Communication and Sustainability).

It applies to all products manufactured and distributed by all Viscofan Group companies, whether they are in their facilities, in transit, at the facilities of their distributors or at the facilities of customers and consumers.

Processes for collaborating with consumers and end users regarding incidents

ESRS S4-2

Viscofan, with its main product, casings, facilitates the production of sausages, and with the exception of collagen casings, the usual practice is to remove them from the final product before its packaging and subsequent sale by our customers, the meat processors, so that the end consumer does not perceive our products in these cases.

Given the characteristics of Viscofan's products, the collaboration in terms

Product quality is handled more closely with customers, using specific channels managed by the sales department that, among other things, cover product quality. These include the complaints and claims system and the customer satisfaction evaluation system.

Furthermore, to ensure maximum protection of consumer health, Viscofan applies a product recall protocol based on international best practices in food safety. This protocol, detailed in this ESRS, establishes the responsibilities of the departments involved and defines the necessary measures to safeguard the health of consumers and end users.

Operating procedures are established based on: i) incident initiation with its reception and communication; ii) activation of the Technical Crisis Committee and assessment (initial data, risks, classification, decision on whether to withdraw the product, recording of the assessment); iii) crisis management (activation of the Crisis Committee, performance of the functions established in the protocol, product withdrawal-recovery, completion and report); iv) communication guidelines.

Viscofan also facilitates direct collaboration with customers, distributors, authorities or other stakeholders based on established communication channels.

As established in the Food Crisis Protocol, to assess the effectiveness of the food safety crisis management and product recall/recall protocol, and among other things, the communication and collaboration channels with consumers, Viscofan conducts at least one annual simulated incident drill at each plant. This drill, which includes product recall/recall, involves customers, distributors, other affected contacts (certification bodies, external laboratories, public health authorities, etc.), as well as the group's various subsidiaries as appropriate. The department responsible for the drill is Corporate Quality Management, in cooperation with local Quality Management.

Processes for addressing negative impacts and channels for consumers and end users to express their concerns

ESRS S4-3

The Food Crisis Protocol, once an incident has started, and depending on its possible effects on the consumer, establishes channels to ensure that sufficient human, technical and economic resources are available to carry out the crisis management.

First, if necessary, a decision is made regarding the activation of the product recall process, based on the crisis category and the product's location. This measure aims to secure the return of unsuitable products by both customers and end consumers.

Once the location of the affected product has been identified, it is necessary to notify the affected customers and distributors about the recall and their involvement. They must also be provided with specific instructions on what to do with the affected product (remove it from sale, notify customers, return it to the supplier, destroy it, etc.). A framework document is planned in case it becomes necessary to report the incident to the competent health authority (in accordance with the legislation applicable in each country).

Furthermore, a series of measures necessary for the optimal resolution of the incident are established, with periodic monitoring of these measures to assess their effectiveness, through the preparation of situation reports until the end of the incident.

Communication channels

Food safety crisis protocol and product recall/recall

In the specific case of a food safety crisis involving a product recall, Viscofan has a protocol in place that establishes the following communication channels, ensuring that all stakeholders in the value chain involved and affected are informed in a timely manner and can express their concerns:

- The crisis committee appoints a spokesperson to manage communications during a crisis. This person is responsible for maintaining constant contact with stakeholders and, therefore, receives requests and issues responses.

- The sales department is responsible for contacting affected customers to keep them informed based on the decisions of the crisis committee.

- The Quality Management team is the point of contact with the health authorities and the Global Food Safety Initiative certification body.

In the case of a product recall aimed at repairing or minimizing the impact, once the location of the affected product has been identified, it is necessary to notify the affected customers about the recall and their involvement. Furthermore, they must be provided with specific instructions on what to do with the affected product (remove it from sale, notify customers, return it to the supplier, destroy it, etc.).

Ethics Channel - Integrity Line

Viscofan has an Ethics channel (integrity line) designed to facilitate access, awareness, and promotion so that employees, customers, suppliers, and other stakeholders can express their concerns. See more details in ESRS G1 – Business Conduct.

Effectiveness of communication channels

The crisis simulation carried out by Viscofan seeks to guarantee the effectiveness of this procedure and involves customers, distributors, and other affected contacts, thus testing the correct functioning of the communication channels.

The Ethics Channel - Integrity Line is a single channel for all companies within the Group and for all breaches or irregularities. It is accessible through the corporate website and the Viscofan intranet and has the following characteristics:

1. It will allow for the communication of information 24 hours a day, 7 days a week by completing a written form. This form is available in several languages.
2. At the informant's request, the information may also be provided through an in-person meeting, which must take place within a maximum of seven days. In such cases, the informant will be advised that the meeting will be recorded and informed about the processing of their personal data. The in-person meeting may be replaced by a videoconference or other secure electronic means that guarantee the informant's identity and the security and confidentiality of the communication.
3. Anonymous submissions are permitted.

Communications are carried out based on a procedure that meets the necessary guarantees for informants and other affected parties, particularly regarding protection against retaliation when using this system.

Adoption of measures

ESRS S4-4, ESRS 2 MDR-A

Measures related to positive impact and risk in food safety

In 2025, Viscofan has worked to maintain the excellence of its food safety operations as a competitive advantage and to provide greater assurance in protecting consumer health by adopting best practices, while preventing the occurrence of the relative importance risk of this subtopic.

To this end, Viscofan promotes a food safety and product quality system in its operations, ensuring consumer safety through the packaging and ingredients used, and implementing an effective incident management system. The measures and resources allocated are as follows:

Food safety and product quality system

Viscofan has a quality management system, managed and coordinated by the Corporate Quality Management department, which is based on the following guidelines to ensure that the implemented measures are necessary and appropriate:

• Hazard Analysis and Critical Control Points (HACCP). Viscofan has implemented a Hazard Analysis and Critical Control Points (HACCP) system. This involves an interdisciplinary team that assesses each stage of the production process and evaluates potential risks (physical, chemical, and microbiological contamination, including allergens), defining the corresponding critical control points, establishing the relevant controls, and determining the corrective actions to be implemented. This system is updated to reflect any changes in the production process.
• Compliance with applicable legislation. Casing production is increasingly regulated in the area of food safety by various countries and supranational institutions, resulting in a growing and constantly evolving framework of requirements. This regulatory framework directly affects the operations of different production plants due to the legislation of countries of origin, the requirements of destination countries, and globally recognized international standards. Viscofan has a dedicated Patents and Regulatory Affairs department for regulatory updates and monitoring.
• Product traceability and certification. Viscofan has implemented a product traceability system that allows for the detailed identification of the history of each sales unit, and even smaller units, at all times. This system covers everything from the receipt of raw materials to the use of the product by customers. In Europe, Viscofan has fully implemented the food traceability system in accordance with Regulation (EC) 178/2002.

Audits and certifications

To ensure compliance with product safety and food hygiene systems, production processes undergo regular audits. Furthermore, production facilities are continuously audited by health authorities, numerous clients, and certification bodies, notably the Global Food Safety Initiative (GFSI), an initiative comprised of key food industry partners who collaborate to drive continuous improvement in food safety management systems worldwide.

Viscofan also holds internationally recognized certifications that allow meat processors to certify their suppliers and market their products in major distribution chains worldwide, and as part of its commitment to food safety and hygiene, it seeks to improve its score with these certifications.

During the year, it is worth highlighting that in Thailand, once the cellulose and collagen casing converting plant was commissioned at the end of 2024, Viscofan certified this production plant in 2025 with the BRCGS Packaging Materials and BRCGS Food Safety food safety certificates, and with the ISO 9001 quality certificate. Additionally, as part of its commitment to excellence in food safety, it is planned to begin certification work in 2026 for the operations of the companies acquired in Brazil in 2024 and 2025.

The details of the certificates in these matters by production plant are shown in the following table.

Product safety with respect to consumers and end users

The Quality Management and Regulatory Affairs departments, with the support of Customer Service, are responsible globally for the food safety of the packaging and compliance with applicable laws, regulations and standards.

In this regard, in addition to third-party certifications, risk analyses are carried out for certain ingredients, as well as the monitoring, analysis and assessment of specific regulations and standards that may have an impact on the business.

Product recall incident drills

Viscofan conducts annual product recall drills, which are recorded in an internal information storage tool. The crisis drill, including product recall and retrieval, involves customers, distributors, and other affected contacts.

Measures related to the opportunity of access to products and services

Increased revenue from new business opportunities such as the use of collagen

Within the Beyond 25 strategic plan, Viscofan has laid the foundations to capture this growth through concrete actions:

Production capacity: Investment in facilities for the production of collagen peptides in Weinheim, Germany.

The acquisition of Brasfibra and Master Couros in 2024 and Pet Mania in 2025 in Brazil will expand our presence in key markets and secure access to new collagen applications such as texturizers for food products and pet treats. See Note 2 of the Consolidated Annual Report for details of these acquisitions.

Commercial reinforcement: Viscofan has strengthened its sales and marketing structure to meet growing demand and position its offering in innovative applications.

New product development: Viscofan has launched solutions that respond to trends such as satiating foods and biomedical applications.

Additionally, in 2025, investments totaling €1.0 million were made to support the industrialization and research of appetite-suppressing collagen, biomedical, and peptide products at the Weinheim and Cáseda plants. These investments were identified from the Viscofan Group's list of property, plant and equipment and intangible fixed assets (see notes 5 and 6 of the consolidated financial statements).

The investments and expenses have been financed with the cash generated by the Group's business.

Within the framework of the Beat'30 Strategic Plan, the opportunity to develop collagen-based products is identified as a key growth driver. Specific investments are planned for this purpose, the amount of which is not disclosed due to commercial secrecy.

3.2.3. Parameters and goals

Goals related to the management of incidents of relative importance, and the management of risks and opportunities of relative importance.

ESRS S4-5, ESRS 2 MDR-T

Viscofan does not have a specific target related to this aspect within its Sustainability Action Plan because a specific indicator has not been identified to measure the objective of improving food safety or minimizing the occurrence of this type of risk. However, it seeks to achieve this objective by improving food safety management at its facilities and by striving for customer satisfaction. To this end, the elements that help measure Viscofan's progress are:

• Food safety certification rating: Viscofan is striving to improve its GFSI certification score in this area. As a result, by 2025, 85% (92% in 2024) achieved the highest rating (AA). Although this percentage is lower than the previous year, it is worth noting that in 2025 all plants will have A or AA certification, compared to two plants with B certification in 2024. Furthermore, this represents a significant improvement over the 45% achieved five years ago and exceeds the target of 75%.
• Customer satisfaction: the latest global customer satisfaction survey conducted in 2024 yielded a result reflecting an overall satisfaction index of 85, providing information that serves as a basis for catalyzing improvements in customer service, and in particular product quality.
• Integrated complaints and grievances system: in 2025, a total of 3,549 complaints were registered in the systems, including both service and administrative or product complaints.